What is the best way to get to resort?

Have a look at our comprehensive links page which will point you in the right direction. We have links for flights, ferries, car hire, trains, resort transfer companies and taxis.

What are the car parking facilities?

There is a section called “parking” on all the chalet and apartment pages giving you an indication of what is available to you

If I am driving, do I need to take snow chains/ is it best to hire or buy them?

We would recommend that you have a set of chains. If you are taking your own car then it is worth owning a set. If you are hiring a car then we recommend you hire a set.

No Food provided, what should we do?

All of the chosen resorts have excellent supermarkets and restaurants. You can simply do as you please. Eat and drink what you want when you want.

What is the best airport to fly to?

This will depend upon which resort your chalet/apartment is based in. There are 3 main airports, Geneva, Lyon and Turin and 3 smaller ones, St Etienne, Grenoble or Chambery. As a rule the best airports for the French Northern Alps in preferential order would be Geneva, Lyon, St Etienne,Chambery and Grenoble. For the French Southern Alps in preferential order would be Lyon, Grenoble, Chambery, St Etienne and Turin. Turin really only applies to Risoul and Serre Chevallier. 

Is insurance included in the price?

No insurance is not included, please see the insurance page

Is it better to get car rental, taxi or public transport from the airport?

This will depend entirely upon your group needs. Price wise hiring a car is an excellent value way of getting to resort – see links page

Do I need to book these in advance?

Definitely book in advance 

Is there a catered option? Or can I hire a food service?

Check out the Food Packages Tab at the top of the page or check out the 'food packages' option under the Prices and Availability of your selected accommodation. 

Is there a ski room/locker?

See chalet/apartment descriptions for details

Are there reps from your company in resort?

There are reps in Tignes, Les 2 Alpes, Alpe D’Huez, Risoul, Oz en Oisans,Saint Francois Longchamps, Saint Sorlin d'Arves, Les Menuires and Val Thorens. In all the other resorts we use agents to handle keys and deposits. Contact numbers and relevant information will be provided in the 'e'-voucher you receive from us 7-10 days prior to travel.

Is there a cleaning service or do we have to clean up at the end?   

You are expected to leave your chalet/apartment as you found it when you arrived. But we do offer Chalet-Hote Service, for more information check out Chalet-Hotel Service Tab in FAQ or check out Chalet-Hotel Service under the Prices and Availability Tab of your selected accommodation

What happens about pre-booked ski hire?

You will be issued with vouchers for your hire that you can use at the nearest Ski Set shop.

 

When and Where do I pay my refundable damage deposit?

Check out the Refundable Damage Deosit Tab In FAQ